Ordering goods

Minimum value of an order to be shipped is reqiured to be at least £1 without postage!

All prices in our E-shop include VAT 20%.

The cash on delivery fee is 1 euro.

Goods are shipped by Post and delivered by your local Post Office (depending on your country) during working days only!

Delivery of packages on public holidays or weekends is NOT POSSIBLE!

Orders with gold jewellery received after 9:00 am and on weekends are processed only on the next working day!

Orders received before 1 p.m. (CET) with payment on delivery are processed on the same working day.

Orders placed after 1 p.m. (CET) and during weekends are processed on the next working day!

Customers are most important for us, therefore we offer several purchasing methods in our eshop:

• 24/7 – electronic orders via internet on http://jewellery-eshop.co.uk/
• 8:00-16:30 (CET) – we accept phone orders during working days on +421915 699222
• 8:00-16:00 (CET) – during working days on livechat on our website www.jewellery-eshop.co.uk
  
• You can also place an order via email, in writing.

How do I proceed when creating an order?

Availability of a product is visible underneath the picture by the green sign "+" in a cart – meaning the product is in stock and you can order it.

• To start with, you need to choose the right combination/size of the goods, if there is a drop down box. CAUTION! The system will add the smallest size of the ring into your cart by default. That is why you need to choose the correct size yourself.
• Click on the icon Add to cart – and the product will automatically ‘fly’ into the cart.
• If you wish to continue shopping, feel free to choose another product/size. Product you chose previously will stay in your cart.
• When you are ready to finish your order, click on the red shopping cart icon in the top right corner. Contents of your cart will be displayed and you’ll be able to change the number of products or remove something from your cart. You will be able to see the total amount to pay for goods and transport.
• Fill in the order form with the necessary data.
• If you are our loyal customer or you have won /received/ a voucher code from us, enter it into the correct field.
• When choosing certain products, you can receive a gift. Choose your gift by clicking on the product/picture.
• After selecting the gift, go to the selection of transport and payment method.
• Re-check your details and the order, especially all the required fields.
• If everything is correct, click on the Next button.
• The summary of your order will be displayed. You can still change the payment method at this point (if you wish to change it, click on the icon Change the payment method . If everything is correct, all you have to do now is confirm the order by clicking on the CONFIRM order.
• If the order was properly created, after a few seconds you will receive a notification email.
• If you experienced any problems while creating your order, you can contact us by phone, email or the Livechat service. We are always happy to help.

The goods listed in an order become the subject of a contract. Sizes, colours and other specifications of goods provided on our websites, in catalogues, brochures and other media are from data provided by our manufacturers and suppliers. We commit ourselves to supply only goods in perfect condition and in accordance with the specifications and features typical of the given type of goods. The condition for successful online ordering is to fill in all required data requested by the order form. The order concurrently becomes a draft of purchase agreement. The purchase agreement comes to an existence by the actual delivery of the goods. In special cases, mainly those with higher sum, except the initial automatic confirmation of the order by email, the seller reserves the right to reconfirm the order by phone and to ask the purchaser to pay a deposit in advance. If during the time when the goods was ordered, there was a significant change in exchange rates, price change or change of the supplied goods from the supplier’s side, the seller reserves the right to modify or to withdraw from the contract with immediate effect based on the agreement with the purchaser. The same applies in the case when the manufacturer ceases to deliver the ordered product, a new version of the product is introduced on the market or the manufacturer significantly alters the price of the product.